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Organizational mechanisms involved in the development of workplace violence: establishing a framework model of understanding and action

Publication

This work is dedicated to establish a framework model of understanding and support intervention on issues related to violence at work. Integrating the key findings of the international literature on these issues, the designed model consists of eight interacting levels of analysis: Organizational disruptors (internal and external), Unstable rules (technical, procedural, usual ones, etc.), Interpersonal conflicts (suspicion, clans, complaints, etc.), Operational drifts (of missions, activities, management, etc.), Organizational ill-being (feeling of injustice, frustration, anger, etc.), Deviant behavior (violations of procedures, internal thefts, vandalism, etc.), Social violence (aggressions, impoliteness, threats, etc.), Organizational violence (humiliation, ostracism, physical violence, etc.). The last part of this work is dedicated to a discussion centered on the various conceivable uses of our proposal.

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  • Technical datasheet

    • Year of publication

      2014

    • Language

      Fran ais

    • Discipline(s)

      Gestion - Psychologie du travail - Sciences de l’organisation

    • Author(s)

      FAVARO M.

    • Reference

      Note Scientifique et Technique de l'INRS, f vrier 2014, NS 320, 71 p