VIOLENCE IN THE WORKPLACE: ESTABLISHING A FRAMEWORK MODEL OF UNDERDSTANDING AND ACTION - Application in an urban transport company

The presentation is dedicated to the INRS work undertaken to establish a framework model of understanding and support intervention on issues related to violence at work. Integrating the key findings of the international literature on these issues, the model consists of eight interacting levels of analysis: “Organizational disruptors” (internal and external), “Unstable rules” (technical, procedural, usual ones, etc.), “Interpersonal conflicts” (suspicion, clans, complaints, etc.), “Operational drifts” (of missions, activities, management, etc.), “Organizational ill-being” (feeling of injustice, frustration, anger, etc.), “Deviant behavior” (violations of procedures, internal thefts, vandalism, etc.), “Social violence” (aggressions, impoliteness, threats, etc.), “Organizational violence” (humiliation, ostracism, physical violence, etc.). Presented in a progressive and interactive way, the model will be further illustrated by the results of an intervention being conducted along with an urban transport company.